There are many differences between One to One Homecare Ltd and other providers. Here are a few:
- We have a dedicated Training Team and Care Coordinators that have the role of checking and assessing our Care Support Workers and your needs on a continual basis.
- We operate Service User matching. This means you will have consistency in the Care Support Workers that come to you.
- Our office is managed by trained Care Coordinators who understand the issues and concerns surrounding our Service Users as well as the importance of maintaining high care standards.
- Our rates are fair and competitive. Contact us for a price list or see our Service User Guide.
No. You can have from half hour a week to any amount. Your care is planned around you and your needs.
No. We only charge for services rendered.
Yes. We are registered and regulated by CQC.
Yes. We fully check our staff using the Disclosure and Barring Service (DBS). We use stringent interview procedures, always seek references and train to a high standard with an ongoing training program.
We strive to ensure all Services Users have continuity of care at all times. However, if this is not possible, we will inform you.
We hold regular mandatory training sessions for our Care Support Workers as well as extra training in other areas in order to enhance their skills and deliver a high standard of care to Service Users. We also provide specialist training in various fields such as: Palliative Care, Peg Feed and Stoma Care.
We take standards of our care service very seriously that is why we implement regular quality checks with Service Users and Care Support Workers. We have dedicated Branch Managers and Training Team whose roles are to continually monitor Service User’s satisfaction and Care Support Worker needs and performance.
We try to match Service Users and Care Support Workers together. If, in the unlikely event you wish to change your Care Support Worker then inform us and we will match you with another Care Support Worker.
No not all Care Support Workers are experienced. Non experienced Care Support Workers are trained and vetted by us and we ensure their caring skills are developed and encouraged. You can feel confident in that all non experienced Care Support Workers work along experienced staff until they are able to care on their own. We have found some of our best Care Support Workers originally joined us with no or limited experience.
We welcome complaints as well as compliments. If you have a complaint then we have a complaint procedure. You will tell us verbally or in writing. We take all complaints extremely seriously and will address all issues promptly. Your satisfaction is paramount to our success.
We can take care of all your care requirements from personal care through to shopping trips or just companionship. For a comprehensive list take a look under our Services Page.